![]() ![]() She said: “Gearing up towards the holiday, we kept emailing Teletext, asking what was going on, as you couldn’t legally fly to America. This fell on deaf ears - we were completely ignored. The airline said they never received any funds from Teletext and the flight had been cancelled. Truly Holdings was supposed to have repaid all customers by 31 August. ![]() “The hotel told me Teletext had cancelled the booking and also hadn’t paid them the funds. Truly Holidays signed undertakings committing to refund package holiday customers for holidays cancelled during the pandemic, and by October this year have paid out £10.8 million with £1.2 million still owed to customers. In May, Teletext Holidays agreed to address failures to issue timely refunds Parent company Truly Holdings signed undertaking binding it to process all refunds by end of August Bosses also. “Teletext told us we couldn’t get a refund and told us to rebook our trip. The group ultimately rescheduled their break to March 2021 - but it was cancelled again, so they asked for a refund. Laura added: “I filled out a form in June when a new refund form was finally up and running online, but we haven’t heard anything. A TTA spokesperson said: All Truly Travel, trading as. It comes after parent Truly Travel had its TTA membership terminated on Friday (29 October) by The Travel Network Group, which incorporates the TTA. “We have phoned them - I don’t even know how many times - maybe 200 times, between the four of us? I’ve also been emailing them daily. The Travel Trust Association (TTA) has begun processing claims from Teletext Holidays and Alpharooms after TTA membership was terminated. “We’ve been given several dates before telling us a refund would arrive on that day - but it never does. Laura has been contacting TTA Travel in regards to the refund, but has been told they need to prove they paid for their holiday in the first place. On the TTA Travel website, it states: “All customers with bookings that have been cancelled due to Covid, who are due to receive a refund from Truly Travel are now required to submit a claims form as part of the process overseen by Travel Trust Association. “To complete the claims process, proof of payment made to Truly Travel is required for both the deposit and the balance paid.”įor customers like Laura who made a booking long before Covid, this has meant going to the bank to dig up old bank statements going back two years ago.Ī spokesperson from TTA Travel was unable to confirm to The Mirror when both Andrzej and Laura would get their money back. "To complete the claims process, customers are required to submit the following details of their booking with Truly Travel: booking reference number, named lead passenger, email address given at the time of booking, departure date and proof of payments, in the form of credit/debit card or bank statements." They said: "All costumers with bookings that have been cancelled due to Covid, who are due to receive a refund from Truly Travel have been contacted and asked to submit a claims form, as part of the process overseen by Travel Trust Association. Teletext is facing court action over claims it hasn't done enough to provide refunds to package holiday customers during the Covid crisis. ![]()
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